Privacy and Cookies Policy

 

 

Couch Potato Company (a trading name of Welltek Ltd) respects your privacy rights and recognises the importance of protecting the information we collect about you. We have reviewed and updated our Privacy policy in accordance with GDPR laws adopted in May 2018. This law helps determine how we collect, store and use your data. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.  

 

Collection of Information 

 

We collect personal information when voluntarily submitted by our visitors. The information is used to fulfil your specific request such as making a purchase from our online store. This information is only used to fulfil your specific request. By completing a purchase online, you consent to the personal data you provide being processed as required to complete your purchase. Only your name and email address will be used if you choose to subscribe to our mailing list. All newsletters from this site allow you to opt out of further mailings.

 

What data do we collect? 

 

In order to process an order we will collect the following information:

• Full name
• Address (for delivery and payment processing)
• Billing address (if different)
• Email address
• Telephone number

All data is processed and stored securely and only kept for the reasons it was originally collected.

 

How do we use your data? 

 

Our use of your personal data will always have a lawful basis, either because it is necessary for completion of your order, because you have subscribed to our mailing list or because it is in our legitimate interest, e.g for lawful accounting purposes.

 

Sharing of your data 

 

We only share your data with a third party to complete your order. We use a combination of our own drivers and approved third party logistics companies to fulfil your order. We require our third parties to comply with all data laws including GDPR. Once the third party has delivered your order, they will destroy all of your personal data, apart from anything required by law for accounting purposes. We will never share your data with any marketing or third party agencies.

 

Cookies 

 

This website uses cookies, which are useful tools for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise and optimise the site for visitors. Personal information cannot be collected via cookies. Cookies can be disabled if you choose within your browser’s options. However, please be aware that if you do not accept our web site cookies you may not be able to access certain areas or features of our site, such as placing online orders. If you are concerned at all, please contact us. We are happy to accept orders over the 'phone.  

 

Distribution of Information 

 

Rest assured that we will never share your personal information with a third party for marketing purposes. We will only share information with a Government agency as required or permitted by law with regard to fraud prevention or investigation. In order to complete the delivery of your purchase we will pass your name, address and telephone number to the delivery company contracted to carry out the delivery of your purchase. Once they have completed your delivery, these third parties will destroy your data within a given timeframe and will only keep basis data as required by accounting law.  

 

Commitment to Data Security 

 

Appropriate technical and organisational measures have been taken to ensure that your personally identifiable information is kept completely secure. Only authorised employees and contractors (who have also demonstrated a commitment to data security within their own policies) have access to this information. Credit card details, for example, are processed and stored by SagePay – through an encrypted SSL (Secure Socket Layer) within our online checkout. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Privacy Contact Information 

 

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: 

• By e-mail: privacy@couchpotatocompany.com 
• By Phone: 020 3325 1779